Refund policy
Return and Refund Policy
At Asta Mai’s, we want you to feel comfortable with your purchase.
30-day returns
You may request a return within 30 days of receiving your order. For change-of-mind returns, the product must be unused, in its original packaging, and include all accessories supplied with your order. Proof of purchase is required.
How to request a return
Email astacostumerservices@gmail.com with your order number and the reason for your return. If your return is approved, we will provide the return address and instructions. Please contact us before sending anything back.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, does not work, or is different from what you ordered, contact us promptly with your order number and clear photos or a short video showing the issue.
We will review the issue and arrange an appropriate refund or replacement for confirmed damaged, defective, or incorrect items. You will not be responsible for return shipping costs for these issues. Please wait for our instructions before returning the item.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund.
Order cancellations
Contact us as soon as possible if you wish to cancel an order. Cancellation is only possible before processing begins. If the order can no longer be canceled, our return policy applies.